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Terms & conditions

Last updated 6 September 2026

These terms apply when you order from Butter Club through this website. Placing an order means you accept them. They are written to be read, so please do.

Who we are

Butter Club is a home-based bakery operating from Hyderabad, Telangana, India, trading as “Butter Club”. Our contact details are on the contact page.

Ordering

  • You need an account to order. You are responsible for keeping your sign-in details to yourself.
  • An order is a request to buy. It is accepted once payment completes and we confirm it — at which point we reserve a slot on a bake day for you.
  • We bake a limited number of orders per day. When a day is full, or a cookie sells out, you will not be able to order it.
  • Orders for a Saturday close at 7:00 pm the evening before.
  • We may decline or cancel an order — if we cannot deliver to your address, if a cookie is unavailable, or if an order appears fraudulent. You are refunded in full when we do.

Prices and payment

  • All prices are in Indian Rupees (INR) and include applicable taxes.
  • The price you pay is the one shown at checkout, calculated by us at the moment you order. Prices may change at any time, but never for an order already placed.
  • Delivery charges of ₹49 and any minimum order value are shown before you pay, and are set out in the delivery policy.
  • Payment is taken in full at the time of ordering, through our payment provider. We do not receive or store your card details.
  • If a discount code is misused, or applied in error, we may correct the amount or cancel the order and refund it.

Delivery

We deliver on Saturdays, within our delivery area only. Full details, including what happens if nobody is home, are in the shipping and delivery policy, which forms part of these terms.

You are responsible for giving us a correct address and a phone number we can reach on the day.

Cancellations and refunds

Orders cannot be cancelled once paid. Where an order arrives damaged, is wrong, or does not arrive, we replace or refund it. The full rules are in the refund and cancellation policy, which forms part of these terms.

Food, allergens and freshness

  • Everything is baked in a home kitchen that also handles nuts, wheat, dairy and eggs. We cannot guarantee any item is free of traces, including eggless cookies. If you have a serious allergy, speak to us before ordering.
  • Our cookies contain no preservatives and are best eaten within two to three days of delivery. Store them in an airtight container.
  • Because everything is made by hand in small batches, cookies vary a little in size, colour and appearance from the photographs.

Your account

Do not use this site to place fraudulent orders, to interfere with the site, or to attempt access to anyone else’s account. We may suspend an account being used in any of those ways.

You may close your account at any time — see the privacy policy.

Our responsibility

We take real care over what we bake. If we get an order wrong, our responsibility is to replace it or refund what you paid, as set out in the refund policy.

Beyond that, we are not liable for indirect or consequential losses — for instance an event that did not go to plan because a delivery was late. Nothing in these terms limits any liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or under India’s consumer protection laws, which remain yours in full.

Content

The photographs, recipes, writing and branding on this site belong to Butter Club. Please do not reuse them commercially without asking.

Changes and disputes

We may update these terms; the date at the top of this page shows when they last changed. The terms in force when you placed your order are the ones that apply to it.

These terms are governed by the laws of India, and the courts of Hyderabad, Telangana have jurisdiction. If something has gone wrong, please talk to us first — nearly everything is settled with a message.