Refund & cancellation policy
Last updated 6 September 2026
We bake in small batches, to order, in a home kitchen. This policy explains exactly when we replace or refund an order, and how cancellations work.
If something is wrong with your order
If your order arrives damaged, is incorrect, or does not arrive at all, you can choose either:
- a free replacement on our next bake day, or
- a full refund to your original payment method.
Tell us within 24 hours of delivery, with a photograph where something arrived damaged. Write to us through the details on our contact page, quoting your order number.
We do not ask for anything to be sent back. These are perishable baked goods, and returning food is neither safe nor useful to anyone.
Cancelling an order
Orders cannot be cancelled once payment is complete. Every order reserves one of a limited number of slots on a bake day and commits the ingredients for it, both of which happen as soon as you check out. Orders for a Saturday close at 7:00 pm the evening before.
Please do check your cookies, quantities, egg or eggless choice, delivery address and phone number before paying. If you spot a mistake immediately after ordering, contact us anyway — if we have not started baking we will do what we can, though we cannot promise it.
If we have to cancel
Occasionally we must cancel an order ourselves — an ingredient fails, a bake goes wrong, someone is unwell, or we cannot deliver to your address on the day. If that happens you always receive a full refund, including any delivery fee, and we will tell you before your delivery slot rather than leave you waiting.
Failed and duplicate payments
If money left your account but your order did not appear, do not pay again — contact us with the time and amount. Payments that fail part-way are either never captured, or refunded in full.
A payment that is authorised but not captured is released by your bank automatically. No order is ever charged twice for the same box.
How refunds reach you
Refunds go back to the original payment method — we cannot redirect one to a different card, account or UPI ID. Once we confirm a refund it is processed within 2 working days, and your bank or card issuer typically posts it within 5 to 7 business days. That last stretch is in their hands, not ours.
Refunds are issued in Indian Rupees for the amount actually paid. We do not charge a fee to process one.
Questions
Anything here that is not clear, or a situation this page does not cover: please get in touch. We would rather sort it out than have you puzzle over a policy page.